Patient Portal FAQ

Click on a question below to see the answer.

Initial Setup

Lab Results and Other Documents

Appointments

Messaging

Refills

Other


Initial Setup

I am a new or prospective patient, what should I do?
 
Please fill out the new patient enrollment form by
clicking here. A member of our staff will create a patient account for you. At that time, you will be web-enabled and will receive an email to set up your portal.
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How do I get gain access to the patient portal?

In early 2020, HealingSpace switched patient portals to eClinicalWorks. Patients no longer have access to their P2P portal. (Instructions for accessing records from the old system below.) If you have not signed into the eCW portal before you will need to set up your account. If you are an existing patient, you will need to be web-enabled. Please click here to submit a request to be web-enabled. 
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How do I set up my portal online?

After you have been web-enabled you will receive an email with the subject "HealingSpace Medical Center Patient Portal." Click the second orange button that says "Set up Portal Account" in order to set your password and security question. Do not click the patient portal URL or the orange "Portal Link" button, as those will both take you to the patient portal login page. You will not be able to log in until you have set up your account. 

The easiest way to set up your portal for the first time in on your computer. You can follow the steps above on your phone if you use a browser besides Google Chrome. If you are using Google Chrome on your phone, follow these steps:

1. Click the orange "Portal Link" button
2. Enter your phone number at the top underneath "login to your account" and click the "Send Code" button (see photo below)
3. Enter your code and your date of birth
4. Enter your date of birth (again) or your phone number
5. Set your password and your security question


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Where do I log into the patient portal after I have set it up?

You can login to the patient portal by going to the "For Patients" tab and then clicking "Patient Portal Login" or by going to health.healow.com/HSLLC. We do not recommend going directly to the Healow website, as it is difficult to navigate to our portal login page. 
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Why can't I log on? I have signed into the patient portal in the past.

Usually, when a patient is experiencing this problem it is because they are trying to log into the previous patient portal that HealingSpace no longer uses. In early 2020, HealingSpace switched to the eClinicalWorks patient portal. Patients no longer have access to their P2P portal. Please double check that you are logging in on the correct portal (click here for insructions on navigating to the correct page). If you have never logged into the eClinicalWorks portal you will need to be web-enabled (click here) and set up your portal (click here). 

          
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What is the difference between the web version of the patient portal and the Healow phone app?

The web and app version of the patient portal have different functionality.


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How do I set up my portal on the Healow phone app?

Before you can use the Healow app, follow the instructions above to set up your account. Click here to download the Healow app onto your phone. Our practice code is HDGJBD. You will need to create a pin to unlock the app. This is not the same as, nor does it replace, the password you created for your account.
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Lab Results and Other Documents

How do I access my lab results?

Note: only HealthLab results integrate with the system in the way explained below. Results from other labs and those from the old system are considered documents. Please see the following question for instructions of how to access documents.

Web: To see your lab results from HealthLab click the "Medical Records" section in the left menu and then click "Lab/Diagnostic Reports." Please note that your provider will release these results after going over them with you. 

App: To see your lab results from HealthLab click the "My Records" in the wheel menu and then click "Results." Please note that your provider will release these results after going over them with you. 
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How do I access other documents such as letters from my provider, patient education, or lab results from the previous patient portal?

Web: To access any other type of document on your portal, find the documents square on your dashboard and click the title of the document you would like to download. If the document you need is not in the square, click "View All" in the upper right corner of the square. Alternatively, click the "Medical Records" section in the left menu and then click "Documents." Click the small download icon next to the document you need.

          

App: Documents are not accessible on the Healow app at this time.
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I don't see what I am looking for under documents. How do I request access?

Please send us a message through the portal requesting access to the documents you need. Click here for instructions on how to send a message. Please note that your provider will release results after going over them with you.
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Appointments

How do I see my upcoming appointments?

Web: Find the appointments square on your dashboard which will show your next upcoming appointment. To see all your upcoming appointments, click "View All" in the upper right corner of the square. Alternatively, click "Appointments" in the left menu and then click "Upcoming Appointments."

          

App: Click on "Appointments" in the menu wheel.


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Why does my appointment say it is with the wrong provider?

On the portal your appointment will list that it is with Dr. Mitchell, Ida, or Jennifer, even if it is with a different provider such as nutrition, healing, thermography, etc. Do not let this concern your appointment is on the correct schedule. If you are unsure of what kind of appointment you have or who it is with, send us a portal message and we will be happy to send you that information. 
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How do I request a new appointment?

Web: Click "Appointments" in the left menu and then click "New Appointment." Fill out the form according to your request. Only Dr. Mitchell, Ida, and Jennifer are listed as providers; however, other appointment types are available under the "Appointment Type" drop down.

App: You cannot request a new appointment on the Healow app at this time.
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How do I cancel an appointment?

Web: Navigate to the "Upcoming Appointments" page by clicking "Appointments" in the left menu and then clicking "Upcoming Appointments."  From here you can submit a request to cancel an appointment by filling out the correct form. To read more about our 24 hour cancellation policy click here.

App: You cannot request to reschedule or cancel an appointment on the Healow app at this time.
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Messaging

How do I send a message to the practice or my practitioner?

Both messages to the practice and practitioners should be sent to general messages. The "Addressed To" field is not required, but if you are sending a message to Dr. Mitchell, Jennifer, or Ida please select the corresponding name. If it is a general inquiry or for another practitioner at our office, please specify that in the message. We assure you that messages will be directed to the correct member of our team in a timely manner.

Web: In order to compose a new message, click "Messages" in the left menu and then "Send a Message." Alternatively, click the "Compose" button in the portal messages inbox.

App: Click the blue circle with the plus sign in the bottom right corner to open the messages menu. Click the green "Compose" button and then select "General Messages."

            
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How do I send a message concerning labs?

Note: Lab results are not released until your practitioner has discussed the results with you.

Web: Click "Messages" in the left menu and then "Lab Request." Select the relevant category. You will not be able to edit the subject of the message, but you can ask questions or request lab results in the body of the message. 

App: Click the blue circle with the plus sign in the bottom right corner to open the messages menu. Click the green "Compose" button and then select "Lab Request." You will not be able to edit the subject of the message, but you can ask questions or request lab results in the body of the message. 

          
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How do I send a message concerning an appointment?

Send a message to general messages with any questions or concerns about appointments. Click here for instructions.
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Refills

How do I request a prescription medication refill?

Patients can ask their pharmacy to send us a prescription refill request or request a refill through the portal following the instructions below:

Web: Navigate to the "Current Medications" page by clicking "Medical Records" in the left menu and then clicking "Current Medications."  From there, check the boxes next to the medication that you would like to refill and click the "Refill Request" button. Select your preferred pharmacy by clicking the drop-down. Then click the orange "Submit" button at the bottom right.

          

App: Click on "Medications" in the menu wheel. Click the orange "Keep in My Meds" button if it appears under the medication to be refilled. Then click the plus sign in the top right corner of the Medications page and then click the orange "Request Refill" button near the bottom of the screen. Check the boxes next to the medications that you would like to refill and click "Next" in upper right corner. Select your preferred pharmacy by clicking the plus sign next to Pharmacy. Then click "Send" in the upper right corner.

   
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How do I obtain a supplement refill?

HealingSpace Medical Center uses Fullscript, so patients can have professional-grade supplements shipped directly to their door. Most of the supplement companies that our practitioners recommend are available through Fullscript. Click here to shop Fullscript online. We also carry some supplements in our office for purchase. If you would like to know if we have a certain supplement in stock, please send us a general message (click here for instructions).
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Other

I was asked to fill out forms before coming into the office. Where can I find those?

Web: Click on "Questionnaires" in the left menu and select the correct questionnaire. New patients should fill out both the "Surgical and Allergies" questionnaire and the "New Patient History" questionnaire. The "New Patient History" questionnaire can be found under "Medical History." Choose the female or male version at the top. This questionnaire is four pages long and you must submit all four pages (even if the last one is blank), otherwise the previous pages will not be submitted.

App: You cannot request fill out forms on the Healow app at this time.
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I am locked out of my account--what now?

The patient portal allows six password attempts before an account is locked. If you are unsure of your password, we encourage you to login using the "Using Mobile Phone" button which will send a text message with a code to your phone or to reset your password by clicking the "Trouble logging in" link.

If you do end up getting locked out, please click here to send an unlock request. All requests will be fulfilled by the next business day after your request has been received. Keep this timeline in mind if you submit a request when we are closed. 
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Is there a way to get help with the portal beyond the information on this page?

If you have tried what is outlined above and are still having difficulty or your question is not addressed in these FAQs, you are welcome to schedule a one-on-one call for assistance below. We will call you at your selected time.
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Contact Us

This form is for New Patient Inquiries. Current Patients can contact us via the Patient Portal or by calling 847-304-5526.